- Born 1962, married, 2 children
- Over 20 years’ experience in CRM system implementation and application for mail order, media companies and financial service providers in Germany, Austria and the Netherlands
- Various management positions in marketing and sales
- Several years of experience in an international mail order company
- Technical and professional implementation of a database marketing system
- Management of various customer-related projects e.g. online presence
- Head of a telephone customer care service
- Employed manager in a well-known media company specialized in CRM
- Owner of a consultancy firm dealing with marketing intelligence
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