- Born 1965, married
- Vocational training as a banker
- Several years of management experience
- Managing director of a telephone service center at a large German bank in the retail business
- Head of department for technical support in a direct bank
- Many years of call center experience
- Specialties: branch service, telephone banking, campaign and customer satisfaction management, technical hotlines
- Extensive project management experience in national and international projects in the financial service industry
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